FAQ's

Do you have a physical store front?
Yes we do, you can visit us in store at

ALT CLT
7e Station Street, Frankston, VIC 3199
P:
0400 137 076
E: 
altcvlt@gmail.com

When do I receive my order?
This depends on the item/s ordered. Please see our Delivery Info page for more details.

Can I return an item if it doesn't fit?
Our 30 Day Returns Policy allows hassle free returns within 30 days of receipt of purchase for any reason, this includes size exchanges or style changes.
Fees may apply, see our full 30 Day Return Policy.

Do you ship internationally?
Yes we do!
To calculate postage costs simply create an account with us and start shopping. Postage will be calculated automatically as you add items to your cart. International Postage starts at $10.
See our Delivery Info page for more details.

How can I ensure that I order the correct shoe size?
As size conversions can be confusing and sometimes inaccurate. The most accurate method to decide on your shoe size is to measure your foot from heel to toe using the centimetre measurements found in the size charts.

I don't have a Credit Card, can I still purchase your items?
We accept payments via the Credit Card or using PayPal (which you can set up to go direct from your bank account).

To use either of these payment methods, simply go through checkout as normal, then choose the appropriate option. The payment details will then be displayed on screen for you to complete payment.

Alternatively you can call us in store to check that the item is available and visit our storefront and pay cash.